Refund Policy

Our clients are our number one priority that is why we offer a 100% satisfaction guarantee policy. In case you are not satisfied with the services provided, we invite you to contact us so that we can evaluate your particular case, and if applicable, make a full refund. Please note, that 100% satisfaction guarantee policy does not cover any credit or monies paid to government entities, such as vital records fees, or to other third parties you may have used to help you process your request, as problems like these are beyond our reasonable control, they are not covered by our 100% satisfaction guarantee policy. For further questions and clarifications regarding our refund policy, do not hesitate to contact us.

How to request a refund

To request a refund under our 100% satisfaction guarantee policy, please contact us via mail by writing to or via our contact page, stating your name and surname, order number and reason for refund. We will process your refund request within 10 business days following the initial request. Please note that all refunds will be issued to the individual who made the original payment and to the original payment method used.